Privacy & Data Security Policy

CupidBox is a privacy-first gifting platform designed to enable users to send gifts to receivers without sharing personal contact or address details. Protecting user and receiver information is central to how our platform operates.

By using CupidBox, you agree to the practices described in this policy.

We collect only the information necessary to process and deliver gifts securely:

From Users (Senders):

• Name (optional in case of anonymous gifting)
• Email address / phone number
• Payment details (processed via secure payment gateways)
• Message content submitted with gifts

From Receivers:

• Name
• Delivery address
• Phone number
• Cupid Address (unique username/code)

Your information is used strictly for:

• Processing and delivering orders
• Contacting receivers to confirm acceptance and delivery details
• Sending order updates and confirmations
• Preventing fraud, abuse, or misuse of the platform
• Improving platform performance and user experience

We do not use personal data for unrelated purposes.

CupidBox is built on a privacy-first model:

• Receiver's address and phone number are never shared with users
• Users only interact using a Cupid Address
• No direct contact is established between user and receiver
• Delivery is managed exclusively by CupidBox or its partners

This ensures a secure and controlled gifting experience.

To maintain a safe environment:

• All messages may be reviewed and moderated
• Content that is abusive, inappropriate, or violates guidelines may be:
  • Blocked
  • Modified
  • Not delivered

CupidBox reserves the right to take necessary action to protect users and receivers.

We do not sell or share personal data with third parties except in the following cases:

• With trusted logistics and delivery partners (only required details)
• With payment gateways for secure transaction processing
• When required by law or legal authorities

All partners are expected to handle data securely.

We implement reasonable security practices to protect your data:

• Secure payment processing via certified gateways
• Restricted access to sensitive information
• Internal monitoring of data usage
• Prevention of unauthorized access or misuse

While we strive to protect all data, no system is completely immune to risks.

We retain information only as long as necessary for:

• Order fulfillment
• Legal compliance
• Dispute resolution

After this, data may be securely deleted or anonymized.

You may:

• Request correction of your information
• Request deletion of your data (subject to legal/operational requirements)
• Contact us for any privacy-related concerns

CupidBox is strictly a gifting platform:

• No personal contact details are shared
• No interaction beyond gifting is facilitated
• We do not support meetings, arrangements, or exchanges of any kind

CupidBox may update this policy from time to time. Changes will be reflected on this page.