Shipping & Delivery Policy

Overview

CupidBox is a privacy-first gifting platform. All deliveries are handled in a manner that ensures the receiver's personal details remain confidential while providing a smooth and reliable gifting experience.

Delivery timelines vary depending on the type of gift selected.

Delivery Categories

Same-Day / Express Delivery

Applicable to:

Cakes
Flowers
Digital gifts (e.g., gift cards, messages)

Timeline: Delivered within 24 hours of order confirmation and receiver acceptance

Standard Delivery

Applicable to:

Gift combos
Products listed on CupidBox

Timeline: Typically delivered within 2–7 business days

Maximum delivery window: 30 days from order date

Custom Orders (External Products)

Applicable to:

Products sourced from third-party platforms (e.g., Amazon, Myntra)

Timeline: Depends on the original seller and logistics provider

May vary based on product availability, location, and seller processing time

Order Processing

Orders are processed only after successful payment confirmation
In most cases, receiver acceptance is required before order fulfillment
Once accepted, orders are typically processed and dispatched within 24 hours

Delivery Process

CupidBox coordinates delivery through trusted logistics and vendor partners
The receiver's address and contact details are never shared with the user
Deliveries are completed directly to the receiver by CupidBox or its partners

Tracking & Order Updates

To maintain privacy:

Detailed tracking information is shared only with the receiver
Users receive status updates, including:
- Order confirmed
- Awaiting acceptance
- Processing
- Dispatched
- Delivered

Delivery Attempts

CupidBox may make multiple attempts to contact the receiver for successful delivery
Delays may occur if the receiver is unavailable or does not respond in time

Delays & Exceptions

Delivery delays may occur due to:

Receiver unavailability
Incorrect or incomplete information
Third-party logistics issues
Delays from external sellers (for custom orders)
Unforeseen operational constraints

Delivery Failure

If delivery cannot be completed:

If the receiver is not reachable for up to 30 days, the order will be cancelled and processed as per refund policy
If delivery exceeds the maximum timeline, the user may be eligible for a refund