Refund & Cancellation Policy

• Once an order is placed on CupidBox, it cannot be cancelled.
• This is because order processing, verification, and receiver coordination begins immediately after payment.

Refunds are processed under specific conditions outlined below.

If the receiver chooses to reject a gift, the user is eligible for a refund.

If the receiver cannot be contacted despite reasonable attempts:

• Timeline: Up to 30 days from order date
• Outcome: Order is cancelled

Standard Delivery:

If a gift is not delivered within 30 days, the user is eligible for:

Same-Day / Express Delivery:

If delivery is not completed within 24 hours:

For orders placed via external links (e.g., Amazon, Myntra):

• A ₹99 service fee is non-refundable
• Additional service charges may apply

If Rejected / Failed:

If a delivered product qualifies for return:

• Request must be raised within 24 hours of delivery
• Applicable only for:
  • Damaged items
  • Size issues (if supported by seller)

Return and exchange are subject to the original seller's policy.

If a receiver accepts the gift but delivery fails due to operational issues:

• Refunds are processed within 5–10 business days
• Time may vary depending on the payment provider

• Refunds are always issued to the original payment method
• CupidBox acts as a facilitator; some delays may occur due to third-party providers
• Each case is reviewed to ensure fair resolution

CupidBox reserves the right to:

• Deny refunds in cases of misuse, fraud, or policy violations
• Take action against abusive or suspicious behavior